Ginger Kelly Studio Shop

Shop F.A.Q

Please scroll down to read my shop policies, feedback and F.A.Q

Happy Shopping! xox

Shop Policies

Shipping
♦♦♦NOTE: Until the end of Sept 2010 I will only be able to ship every Monday & Friday. If you require your item shipped express please send me a message & we can arrange the additional postage to be added to your order.

♦ STANDARD POSTAGE: I offer standard airmail shipping & packaging worldwide.
Items are packaged to the best of my ability to prevent damage, however if you wish to insure your item or wish the item to be sent express post please put a message in the 'message to buyer' section of your purchase & I will advise of any extra postage charges

♦ Items are shipped from Australia, Mon-Fri.
As a guide, most items will take 10-15 business days when sent by regular international air mail. Items mailed within Australia should arrive within 4 business days.

Important: I will ship to your PAYPAL address! If you wish for me to ship an item elsewhere, please let me know immediately after the purchase.

Payment

♦ I accept Paypal only

♦ Payment is due at the moment of purchase - if you foresee any delay in payment, please send me a message so that I will not assume a non-payment, cancel the sale and relist the item.

Thank you for your understanding

Refunds and Exchanges

♦ I will not be responsible for any lost packages unless you upgrade shipping method to registered shipping (please send me an email first to arrange this).

♦ I go to great lengths to make sure my items are received in the same beautiful conditon as they were sent. However, should your items get damaged in transit, I can accept a return of the damaged item in its original packaging and will refund you the price or send you a replacement as soon as I receive the returned item.
Just send me a convo/email as soon as you receive the item. I will take a case-by-case approach to this

The buyer is responsible for the shipping costs incurred in sending the item back to me.

If you have any further questions please do not hesitate to contact me

xxx

Feedback

from my customers:

""Wonderful seller, excellent communication. I loved doing business with Ginger Kelly Studio and will definitely be ordering more. Prints are enchanted!!! Love the company, love the artwork......owner is awesome!"

- Moorelight Mysticals

"Such a beautiful set of postcards I can't say enough good things about Ginger Kelly. Her designs are absolutely stunning and she's such a friendly and kind person! I will definitely be back for more. I appreciate all your hard work, you are so talented!"

- Amy

"Everything was well packed and came in perfect condition. The prints are beautiful! Thank you so much"

- Karen, Shima Designs

"I just received my Sea Fae print today. It was very well packaged and got here in perfect shape.

Thank you, Lauren! It's beautiful.

- Celine

"This is positively BEAUTIFUL!

Very securely wrapped to avoid bends and arrived quite a lot faster than I thought it would, considering it was mailed from Australia and I live in Canada!

VERY PLEASED! Your art is breathtaking!

I'll be back! "

- Butterflypromqueen

"Both of my prints arrived in Alaska today. Absolutely gorgeous! Fantastic work and they look even better in person. Thank you!"

- Sean

"These prints arrived very quickly to me in the US. The packaging was very secure and the prints arrived in perfect condition. In addition, the prints are gorgeous!"

- Jexichan

"Lovely picture, fast shipping and friendly and helpful seller...thank you."

- Kyra

"I just received your beautiful bracelet. I love it! I will enjoy your work of art for many years. It will remind me of happy days playing outside when I was a young girl, while I'm inside at work. Thanks very much! "

- Vicki

"Perfection! Magical fantasy art, wrapped and shipped with the greatest care! "

- Pinktink on etsy

FAQ

How do I arrange a custom artwork?

♦♦♦ Commissions & Personalized Artwork ♦♦♦
I am always available to discuss your ideas for a custom artwork or project. Bookings for custom art commissions can be arranged by simply sending me an email (check the Contact page for my email address)

Please include in your message:
- The type of artwork that you would like ie. Digital painting, Traditional drawing, Photomanipulation, Graphic design...
- Is there a time limit for the work?
- Is the artwork intended as a gift?

You can find all the information you will need on the
Custom Art page. Please read through the web brochure & do not hesitate to contact me if you have any questions

Thankyou

♦♦♦ Copyright ♦♦♦

Can I use your artwork on my website?

Only with my express written permission.

You cannot use my artwork as a background or as any other graphics on your website without obtaining written permission from me first. Please contact me.

If you would like to show one of my artworks on your website or blog for the purpose of promoting my art, then you may do so as long as you credit me as the artist & provide a link back to this website.

You can find all the information you will need on how to link to my website & artwork by reading the Contacts page

Thankyou very much for your understanding & support xxx

© Ginger Kelly 2010
All artwork and graphics on this website are copyright to the artist Lauren Kelly Small (trading as Ginger Kelly)
All rights reserved. Do not copy, reproduce, redistribute or in any way use this material without the prior written permission of the copyright holder.

More Feedback

from my customers:

"I can't thank you enough for your very helpful communication, and the great art that you produced for my label!"

- Goddess of Glam

"The postcards are absolutely gorgeous - I'm so thrilled! Great packaging, and they arrived super quickly...Very happy! "

- ringwood5.etsy.com

"WOW! I just love all of this art work. It's so much prettier up close and personal. I will always treasure all of these photos. Just wonderful service and such a sweet seller. I will definitely buy from again. Thank you so much for making the world a more beautiful place!"

- Rebekah

Such speedy shipping from Australia!!! Beautiful postcards-amazing art work! LOVE them! Thank you so much for the extras-very thoughtful! Well packaged and wrapped. Lovely seller-highly recommend! Thanks so much!

- Debra

"Just received today. These are breathless and so beautiful! Thank you for creating such lovely pieces! You are amazing!!"

- mshen135.etsy.com

"Absolutely mesmerizing! Soooo beautiful and shipped safely and quickly. Love your stuff!!"

- beadeddragonfly.etsy.com

"Amazing!! great communication and fast shipping. This piece is beautiful! highly recommend this seller!"

- sweetpeaandburt.etsy.com

"Your work is simply beautiful, thank you so much for the extra print and shipping everything out so promptly."

- Laura Masselos

"I wish I could say more than just this little bit of feedback. I've been in love with all of Lauren's artwork ever since I discovered Etsy years back and I'm ecstatic I finally own some of her beautiful prints now... Fast shipping, wonderful packaging and one of the sweetest people you can find on Etsy, (she) offers amazing customer service. I'll be coming back as soon as I can, and I know for sure I won't be disappointed. Thank you so much!"

- Tashina

"WOW! Lightning-fast international shipping (arrived just two days after an item ordered the same day from a domestic seller), beautiful art, and lovely packaging. I could learn a few things as an Etsy vendor from you. Thank you so much"

- Jen Dawson